🔒 Privacy Policy

Last Updated: October 2025

Welcome to Iplex Aircond Specialist.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or use any of our services.

🧭 1. Information We Collect

We collect information to provide and improve our services. This may include:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Service address

Technical Information:

  • IP address

  • Browser type, device type

  • Pages you visit and actions you take on our website

Payment Information:

  • Processed securely through Shopify or third-party payment gateways.

  • We do not store your full payment details.

⚙️ 2. How We Use Your Information

Your information helps us:

  • Schedule and manage service appointments

  • Communicate updates, confirmations, or reschedules

  • Send invoices or payment receipts

  • Improve our website and user experience

  • Share promotions or service updates (if you opt in)

🤝 3. Sharing of Information

We do not sell or rent your personal data.
We may share limited information only with:

  • Trusted service partners (e.g., payment gateways, booking tools)

  • Technicians or staff who perform your service

  • Legal authorities, if required by law

All partners are required to handle your data safely and only for service-related purposes.

🛡 4. Data Protection

We take your privacy seriously.
Your personal data is stored securely and protected from unauthorized access, loss, or misuse.
Our website uses SSL encryption to protect your online transactions and communication.

📧 5. Marketing Communication

We may send you service reminders, promotions, or updates by email, SMS, or WhatsApp.
You can unsubscribe anytime by replying “STOP” or clicking the unsubscribe link in our emails.

🔁 6. Cookies

Our website uses cookies to enhance your browsing experience and track site performance.
You can choose to disable cookies in your browser settings, but some features may not work properly.

🧾 7. Your Rights

Under Malaysia’s Personal Data Protection Act (PDPA), you have the right to:

  • Access your personal data that we hold

  • Request corrections to your information

  • Withdraw consent for marketing communications

To exercise your rights, contact us using the details below.

📞 8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to: Contact us